AnkiLingua

Privacy Policy

Last updated: June 3, 2025

Data controller: AnkiLingua, with its registered office at Smilgiu vs. 1A, Molėtai, Lithuania, ("we", "us", or "our").

Welcome to AnkiLingua! We are here to enhance your language learning journey with our innovative flashcard application AnkiLingua (the "App"). Our App is available on Google Play and App Store and may also be accessed via our website.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By this privacy policy, we would like to inform you about how we process your personal data and provide you with all relevant information required by applicable privacy laws.

Personal Data We Collect

We process personal data mainly during usage of our App. For better clarity, we have divided personal data into these categories:

  • Email address and contact information: Email address and contact details you provide when registering or contacting us.
  • User account content: Information you provide when signing up, your learning progress, flashcard sets, created content, and study statistics.
  • Purchase information: Payment records and subscription details for premium features.
  • Communication data: Information about communications with you, including emails and support requests.
  • Usage data: App launches, study sessions, interaction patterns, IP address, device information, and operating system details.
  • Diagnostic data: Crash logs, performance metrics, and technical information to improve app stability.

Important: Please do not use our App to upload any sensitive personal information such as health data, genetic data, biometric data, or information revealing racial or ethnic origin, political opinions, religious beliefs, or sexual orientation.

Children's Privacy: Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers.

How We Use Your Personal Data

App Functionality and Services

We process your personal data to provide you with our language learning services, authenticate your account, enable app features, sync your progress across devices, and provide customer support.

Legal basis: Performance of contract between you and us.

App Improvement and Analytics

We analyze how you use our App to understand usage patterns, feature effectiveness, and areas for improvement to enhance your learning experience.

Legal basis: Legitimate interest in improving our services. Data processed for maximum 3 years.

Communication and Support

We may contact you regarding your account, provide customer support, send important updates about our services, and respond to your inquiries.

Legal basis: Performance of contract and legitimate interest in customer communication.

Legal Compliance and Security

We process your data to comply with legal obligations, protect against fraud, ensure app security, and maintain internal records as required by law.

Legal basis: Legal obligation and legitimate interest in security protection.

Sharing of Personal Data

We may share personal information with trusted third parties who help us provide our services to you. These parties are data processors and may only process your personal data according to our instructions:

  • Cloud hosting providers: For app infrastructure and data storage
  • Analytics services: For app performance and usage analysis
  • Payment processors: For handling subscription payments
  • Email service providers: For sending app-related communications
  • AI language services: For content generation and language processing features

All third-party service providers are bound by data processing agreements that require them to protect your personal information and use it only for the specific purposes we have authorized.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Rectification

Request correction of inaccurate or incomplete personal information.

Erasure

Request deletion of your personal information in certain circumstances.

Portability

Request a copy of your data in a machine-readable format.

Restriction

Request restriction of processing in certain circumstances.

Objection

Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection principles

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law:

  • Account data: Retained while your account is active and for 3 years after account deletion
  • Usage analytics: Retained for up to 3 years for service improvement purposes
  • Communication records: Retained for up to 5 years for customer service purposes
  • Financial records: Retained as required by applicable tax and accounting laws

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Support: [email protected]

Address: Smilgiu vs. 1A, Molėtai, Lithuania

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.